Our Commitment to You

We aim to provide a safe, supportive and high-quality swimming experience for every child.

• Treating all swimmers and families with respect and professionalism

• Delivering lessons in a private, well-maintained pool

• Providing structured, progressive teaching

• Ensuring all lessons are delivered by qualified, DBS-checked instructors

• Monitoring progress in line with a recognised framework 

 

Your Responsibilities

By enrolling, you agree to:

• Treat staff, parents and swimmers with respect

• Provide up-to-date contact and medical information

• Ensure your child arrives on time and ready

• Supervise your child in changing areas

• Leave promptly after your session

 

Bookings & Payments

Deposits are required to secure your space and are non-refundable. Full payment is required in advance; booking confirms commitment to the full term. Fees are non-refundable and non-transferable.

 

Cancellations & Missed Lessons

Missed lessons are not refundable or transferable. Lessons are booked as a full course, not individual sessions. Make-up lessons may be offered as a goodwill gesture (subject to availability, max 2 per term, not guaranteed).

 

Lesson Changes or Cancellations

If we cancel a lesson, an alternative will be offered where possible, or a credit may be issued. If a class cannot run, an alternative will be offered, or a refund provided if no suitable option is available.

 

Health & Medical Information

You must inform us of any medical conditions. Children should not attend if unwell (48 hours for sickness/diarrhoea). Required medication must be brought with you.

 

Teachers

All lessons are delivered by qualified, DBS-checked instructors. A suitable replacement may be provided if needed; no refunds for substitute teachers. Teachers may provide hands-on support in line with safeguarding.

 

Changing Areas & Poolside

Children must be supervised at all times. No outdoor shoes. No food, glass, or hot drinks. Take belongings and rubbish with you.

 

Personal Belongings

All items are brought at your own risk. We are not responsible for loss or damage.

 

Photography & Safeguarding

Photos may be taken with consent only. Parents are not permitted to take photos or videos during lessons.

 

General Guidelines

Late arrival may result in refused entry. Children should eat 1 hour before swimming. Remove jewellery before lessons. Parents should not assist unless invited. No smoking, vaping, alcohol, or pets on site.

 

Liability

Participation is at your own risk. We are not responsible for injury, loss, or damage.